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| 1. |
What project sizes can Core Group handle? |
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Core Group is accustomed to managing all project types and sizes, from installing one keyboard tray to large, multi-floor installations.
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| 2. |
Have you dealt with government organizations before? |
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Yes. We are accustomed to working with a variety of provincial and federal ministries, including, policing, correctional, education and healthcare facilities and organizations.
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| 3. |
Do you coordinate office to home moves? |
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Yes. We have coordinated and completed office to home moves. |
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| 4. |
What geographical locations do your services cover? |
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The majority of Core Group's work has been situated in the province of British Columbia. Additionally, we have also done work across Canada and the United States. |
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| 5. |
How does Core Group insure against losses and damages? |
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Core Group is fully insured, and all employees are subject to background checks. |
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| 6. |
What happens if the products are damaged? |
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We will facilitate the repair or replacement of damaged items on your behalf. |
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| 7. |
Can I buy additional insurance? |
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Yes. Supplementary insurance is available upon request. |
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| 8. |
Do you have Worker's Compensation Board coverage? |
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Yes. All of our employees are covered by WCB. |
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| 9. |
Are your quotes binding? |
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Yes. All Core Group's furniture installation quotes are binding. |
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| 10. |
Does your work schedule include weekends and evenings? |
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Yes. We schedule the project to suit your work schedule and to minimize down time. We can schedule entire jobs after hours if need be. |
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| 11. |
What sort of paperwork can we expect from you? |
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We use detailed, but easy to read, computer generated forms to fully document each job. |
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| 12. |
Are your project coordinators and installers certified? |
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Yes. Our project coordinators and installers are certified in a variety of office furniture systems including modular workstations and cubicles.
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| 13. |
Are your project coordinators and installers uniformed? |
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Yes. All project coordinators and installers wear collared uniforms for identification purposes. Further, all have proper identification for your company's security logs. |
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| 14. |
How quickly do you respond to information requests? |
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We reply within two business days, sometimes within the next business day, depending on when the information requests are sent. |
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| 15. |
Do you provide free on-site project consultation? |
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Yes. Click FREE On-Site Consultation for all information requests or simply Contact Us. |
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| 1. |
What is systems furniture? |
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Systems furniture offers agencies a way to divide large, noisy office spaces into private work areas. Systems furniture allows you to create a variety of configurations by mixing and matching the three main components: panels, work surfaces, and storage areas.
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| 2. |
Should moving companies do systems furniture relocations? |
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Many relocation companies do not receive the specialized training necessary for installing, reconfiguring, coordinating and servicing a wide variety of systems furniture. Movers are trained to pack and transport heavy and sensitive goods to ensure they arrive intact. Installers must be capable of interpreting complex design blueprints and making adjustments to accommodate job-site irregularities or last minute changes. |
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| 3. |
Do you provide electrical and data services? |
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No, but we can arrange for these services on your behalf. |
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| 4. |
Do you perform basic repairs? |
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Yes. We have repaired everything from keyboard trays, filing cabinets to scratched furniture and entire panel systems. |
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| 5. |
Do you perform basic furniture cleaning services? |
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Yes. We have the experience and special tools required to repair and replace fabric in existing panels. We also have cleaning machines specifically designed to do panel cleaning and chairs. |
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| 6. |
What can I do? My desk is not leveled? |
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At the bottom of desks and panels are adjustable glides. Turn glides clockwise to raise/counterclockwise to lower until the furniture is leveled. |
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| 7. |
My filing cabinet drawer won't close or won't stay closed? |
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If the filing cabinet won't close, open filing cabinet draw check to see if drawer is lock into position on tracks. If it won't stay closed, the filing cabinet drawers are not leveled correctly. Simply raise the front glides of the drawers. |
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| 8. |
My chair adjustments won't function properly. |
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Turn your chair over and make sure all the mechanisms are tightened. This usually solves the problem. |
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| 9. |
My keyboard tray won't function properly. |
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Check for loose components. If all components are tightened, lubricate the track and mechanisms. |
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| 10. |
My overhead light won't turn on. |
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In most cases, a loose light bulb is the cause. Gently turn bulb or gently push into housing connection. |
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| 11. |
What should I do with loose laminate trim? |
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You should apply contact cement to keep laminate trim in place. Then use tape to hold it in position. Remove tape after twenty-four hours |
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